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Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. Many of our pages have a single add to basket button for your convenience, on these pages you simply add the quantities you want then scroll down to the bottom of the page where you will see the "Add Selection to Basket" button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that we currently only accept orders from the UK. We have a very prominent notice regarding not accepting International orders in checkout. If ignored and payment is made through PayPal, we will NOT be able to refund the PayPal fee incurred by us, thus payment will be refunded less the PayPal fee. We can no longer bear these costs. The same applies when the PayPal notice in checkout is ignored and PayPal orders are put through twice.

PRE-ORDERS: Pre-ordering a product is considered a special order, as such cancellation is not normally an option. If we do agree to cancel, and you paid by PayPal, the PayPal fee incurred by us will not be returned, PayPal no longer return fees to retailers when refunds are issued, and we can no longer bear these losses. If cancellation is a possibility we kindly request you choose to pay by another method. The best method would be to phone through card details so payment is not taken until order is due to ship.

You may send your credit card information via phone, snail mail or over the Internet. Telephone orders can take considerably longer to process and may add additional time to shipping. Please note that we no longer accept payment by cheque, we do however accept payment by Postal Order.
. An email confirmation of order is sent to you after purchase, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a despatch notification. We have included this term to protect us in the case that a mistake has been made in pricing, an order is below our minimum order value, we are no longer able to supply a particular product for some reason, or we are unable to accept the order for other reasons.

Our minimum order value is 5 plus postage and packing, and 10 plus postage when orders comprise 12" x 12" single paper sheets. If an order is below the 10 minimum charge, the papers will be folded (if possible). This is clearly detailed in checkout. Folded papers cannot be returned.

Shipping And HandlingWe currently ship to the UK only. A standard Postage & Packing charge of 2.49 plus VAT applies on orders below 75 - regardless of weight or destination (within the UK, certain exclusions apply, please contact us for more information). Orders above this value will receive free shipping within the UK (again, exclusions apply). We offer free or reduced postage on dies. We also offer a cheaper postage on some light items, such as the clear stamp ranges.
If we have to use couriers due to weight we will charge actual postage costs for remote areas (Highlands and Islands)
IMPORTANT: Please check for product availability when ordering large quantities of any one item. If we have to cancel part of your order due to quantities ordered our standard charge will apply.

Delivery Schedule

We aim to despatch as quickly as we can, usually we will send your order within 24 hours (Monday to Friday). Note that large or complex orders may take a little longer. You will receive an email as soon as your order has been despatched. Although it should be with you quickly, please allow time for your parcel to travel through the Royal Mail network (please see our Frequently Asked Questions page for more information). We cannot be held responsible for delays by the courier or postal service.
If your parcel has not arrived after 15 working days we will instigate an investigation with Royal Mail. Report of a missing parcel must be made within four weeks following despatch. Orders paid by PayPal often require a signature, and are frequently sent by Royal Mail Second Class post.
If the parcel is returned because you did not pick it up from your local sorting office, or supplied an incorrect address, then you will be liable for postal charges incurred by us. If a returned order is subsequently cancelled there will be a restocking fee along with any postal and packing charges incurred by us over and above that already paid. Always check your local Royal Mail sorting office if your order has not arrived when expected, as you may have missed the card through the door.

We use both couriers and Royal Mail for delivery. If couriers are used we will advise you within your despatch email,

Please note the following: If you ask us to leave your order in inappropriate places, such as behind the bin, on the door step, porch, and so on, you take full responsibility for your order and Charmed Cards & Crafts are not liable for any subsequent loss of the parcel - this is equally applicable when sending to freight forwarding services. Note that we may require a signature for larger orders. Courier orders will always require a signature upon receipt.

We cannot ship order over 2 kg to anywhere outside mainland Britain - includes Islands and Highlands. Please order carefully if shipping here.

Charmed Cards & Crafts reserves the right to refuse any order placed.

Back Orders

If your item is not in stock, but expected soon, we will back order for you. You will not incur additional charges for back-order items. If the item is not expected for a while, we will contact you with the option to cancel that part of your order, and you can order the item when it is back in stock.. We will contact you if long delays are expected. Please note that back-ordering is entirely at our discretion and we may issue a credit note or refund if deemed more suitable.

Tax ChargesAll prices on our website are inclusive of tax. VAT Reg No: 927 0311 49

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site. We hold our own dedicated 128-bit SSL from GeoTrust who will attest our dynamic security seal. When you enter a secure area the "http://" in your browser's address bar changes to "https://", and a yellow padlock will be displayed in the bottom pane.
Credit card payments are processed by Lloyds TSB Cardnet and SagePay, both highly trusted and secure payment processors.

Reaching UsIf you need to reach us, please email us using the link on the shop page, alternatively, you can call us on 0208 6590737 (International +44 02086590737, write to us at 22 Somerville Road. London SE20 7NA, or Please note that the above address is office only. Products are stored in our warehouse elsewhere. We cannot therefore accommodate casual callers.

Privacy Policy

Charmed Cards & Crafts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, such as processing payment by PayPal or SagePay. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

Please read our special Data Protection notice by clicking this link(Opens in new window) Updated 13th May 2018.

Returns Policy

Charmed Cards & Crafts are completely dedicated to your total satisfaction. All products are new and guaranteed free from fault. Should any item fail to satisfy then we will accept their return for a full refund of the value of the goods, or a credit note towards future purchases, if they are returned carriage paid to us within 7 working days. This period commences on the day after you receive the goods. Returned goods are subject to being received by us in their original unused condition. You are responsible for the safe return of any items to us, including any costs incurred. In the case of goods which are bubble packed or in sealed packaging then these goods will only be accepted for a return if the packaging is unbroken and undamaged.
Please note that for hygiene reasons single sheets of paper cannot be returned.
For instructions on how to return goods which are not faulty, please contact us to request a returns form which contains instructions for returning goods (please give your name, postcode, date of receipt of order and order number). We do not accept returns without a returns number. We cannot accept liability for goods returned which do not reach us or are damaged due to inadequate packaging - therefore it is essential that you follow the instructions on the returns form to ensure you have proof of postage should you need to make a claim. This can only be done by the sender of the parcel, not the recipient. Returned goods that are not faulty are subject to a re-stocking fee, up to 20%, which includes charges incurred by Charmed Cards & Crafts when fulfilling the original order. If an order is cancelled after picking and packing it will be classed as an returned item.
Should any item prove to be faulty on receipt then the goods may be returned for either a replacement or a full refund irrespective of the condition of the packaging, but subject to the product not having been abused or misused in any way. This will be determined by either ourselves or our suppliers depending on the item in question and our supplier's policy with regard to faulty goods. If you are returning items that are incorrect/faulty, please post by Royal Mail 2nd Class not signed for post (unless otherwise agreed), and ensure you receive proof of posting.

If you are returning an order that is not faulty, any postal & packing charges incurred by us over and above our standard charge will be deducted from the refund. Similarly, if the order was applicable for free shipping, our standard shipping charge will apply if goods that are not faulty are returned and this brings the total value below the free shipping band.

See also delivery schedule for items returned by Royal Mail.

Note that your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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