Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. Many of our pages have a single add to basket button for your convenience, on these pages you simply add the quantities you want then scroll down to the bottom of the page where you will see the "Add Selection to Basket" button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that we currently only accept orders from the UK..

You may send your credit card information via phone, snail mail or over the Internet. Telephone orders take considerably longer to process and can add several days to actual shipping. We not longer accept payment by cheque, any cheques received will be securely shredded. An email confirmation of order is sent to you after purchase, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a despatch notification. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If your item is not in stock, but expected soon, we will back order for you. You will not incur additional charges for back-order items. If the item is not expected for a while, we will contact you with the option to cancel that part of your order, and you can order the item when it is back in stock.. We will contact you if long delays are expected. Please note that back-ordering is entirely at our discretion and we may issue a credit note or refund if deemed more suitable.

All products are new and guaranteed free from fault. Should any item fail to satisfy then we will accept their return for a full refund of the value of the goods, or a credit note towards future purchases, if they are returned carriage paid to us within 7 postal days. This period commences on the day after you receive the goods. Returned goods are subject to being received by us in their original unused condition.

In the case of goods which are bubble packed or in sealed packaging then these goods will only be accepted for a return if the packaging is unbroken and undamaged.

For instructions on how to return goods which are not faulty, please contact us to request a returns form which contains instructions for returning goods (please give your name, postcode, date of receipt of order and order number).  We cannot accept liability for goods returned which do not reach us or are damaged due to inadequate packaging - therefore it is essential that you follow the instructions on the returns form to ensure you have proof of postage should you need to make a claim.  This can only be done by the sender of the parcel, not the recipient. Returned goods that are not faulty are subject to a re-stocking fee, up to 30%, which includes charges incurred by Charmed Cards & Crafts when fulfilling the original order. Sale items are not returnable.
Should any item prove to be faulty on receipt then the goods may be returned for either a replacement or a full refund irrespective of the condition of the packaging, but subject to the product not having been abused or misused in any way.  This will be determined by either ourselves or our suppliers depending on the item in question and our supplier's policy with regard to faulty goods.

Once a return has been agreed, your money will be refunded within 30 days if required, or a credit will be added to your records which will be applied to your next order, whichever suits you best.  Returned goods under the value of £5 will be automatically credited to your account or a cash refund given.  We do not refund cards or issue cheques with a value of under £5. If you are returning an order that is not faulty, any postal & packing charges incurred by us over and above our standard charge of £2.99 will be deducted from the refund.

Note that your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm