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Card Making, Scrapbooking, Craft Supplies UK

 

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Contact Us

Contact Us:

 

By Telephone

 

(+44) 0208 6590737
 

By Email

 

Click here to email us
By Post

 

Charmed Cards & Crafts

Somerville Road

London SE20 7NA

 

Please email or telephone us prior to sending orders or returns as you need further information.

 

 

VAT Registration Number: 927031149

 


Site Security:

Site Security:

 

Charmed Cards & Crafts take on-line security very seriously and employ various security measures to ensure your shopping is a safe experience.

All delicate data is encrypted through a SSL (Secure Socket Layer). We hold our own dedicated 128-bit SSL from GeoTrust who will attest our dynamic security seal. We also employ "SiteLock", which ensures extra protection. You can see both here, please click on the icons for verification:

 Website Security - Lockdown!

 



When you enter a secure area the "http://" in your browser's address bar changes to "https://", and a yellow padlock will be displayed in the bottom pane. This signifies that you have entered a highly secure area.

Payment is taken by SagePay and processed by Lloyds TSB Cardnet, both highly secure and trusted payment gateways.
The SagePay payment system employs a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

Transaction Security
The transfer of the less sensitive transaction details from our site to SagePay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper
Any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Data Storage
All data stored on SagePay systems is held on encrypted and highly secured databases. SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

We never share information with third parties. Please read the Privacy Policy in our Terms & Conditions.


Shipping and Delivery Information:

We currently ship within the United Kingdom only, with exception of our Delectable stamp range , which we ship within the EU. Our non-physically shipped digital downloads are of course available world-wide with no shipping costs.

Orders are generally shipped within 48 working hours, although most go within 24 hours (excluding the weekend). If you require the order urgently then please do let us know and we will do our utmost to get the parcel shipped quickly and eliminate delays. You can do this by emailing us, leaving a note on the order, or telephoning us on 0208 659 0737.

Despite the constant increases by Royal Mail our standard shipping charge for orders below 75  is still only 2.49 + VAT, although many items ship for less (see below). Heavier items (paper pads and Albums etc) ship for 2.90 + VAT. We generally ship with Royal Mail.

Orders over 75 -Free Shipping

Some items ship with low or no shipping costs; these are:

Dies: Many dies have Free shipping, or reduced shipping costs.

CD-ROMS - Free shipping or reduced shipped

Most clear stamps have reduced shipping charges.

Personalised Stamps - Free Shipping

UK Courier Service - 7.48 + VAT. Generally arrives 1-2 days following despatch (normal despatch times apply). The courier service is also available to remote locations, Islands, Highlands and Northern Island, at extra costs. Please contact us for further information

Please contact us if you require a guaranteed next day service as we can certainly arrange this for you. Requests must be received before 12am for same day despatch. Pricing will depend on the weight of your parcel.


 

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